Appliance Repair in Kitchener-Waterloo & Surrounding Areas

Why Kitchener-Waterloo Chooses Pegasus

• Waterloo Region Service Hub

  Our Kitchener hub supports homes across Kitchener, Waterloo, Cambridge, and nearby Guelph. Because our technicians already work in the region, we can offer faster scheduling and realistic arrival windows without dispatching someone from another city.

• Repairs Backed by Warranty

  Every completed repair includes our limited repair warranty on parts and labour, providing peace of mind after the service visit.

• First-Visit Repair Goal

  Our service vehicles are stocked with commonly used appliance parts, allowing many repairs to be completed during the first visit. When specialized components are required, we source them quickly through our regional suppliers.

• WSIB Registered & Fully Insured

  Pegasus Appliance Repair is registered with the Ontario Workplace Safety and Insurance Board (WSIB) and carries full liability insurance while working in your home.

• Family-Owned Company

  Pegasus Appliance Repair is a family-owned business built on accountability and long-term customer relationships. When we work in your home, we treat the repair as if it were happening in our own kitchen or laundry room.

• Clear Explanations — No Guesswork

  Before any repair begins, we explain what failed, what the repair involves, and what the cost will be. Our goal is simple: you should fully understand the issue before deciding how to proceed.

What Local Customers Say About Our Service

These reviews come from real customers in Kitchener and nearby areas who have used our appliance repair services.

Jerry Kozlowski

1 day ago

Our technician Igor was very friendly and profesional!!! Found the problem right away and showed us. Ordered the part and when it came in he was back installing it!! Whole process took him maybe 30 minutes! AFTER he left we noticed the door wasnt closing properly. I called they were back fast and fixed it!!

Mary Van Den Neucker

4 days ago

I have appreciated Pegasus Appliance Repair’s great customer service. Peter was very knowledgeable and completed the repair in a timely manner. I would highly recommend this company for your appliance repairs!

Carolyn Bell

2 weeks ago

We have requested Igor for all of our appliance repairs and have always had a great experience. He is reliable, personable, knowledgeable, and consistently provides high-quality service. If you ever need an appliance technician, we highly recommend asking for Igor. You won’t be disappointed!

jane carere

3 weeks ago

Extremely professional service.We found the price appropriate for the service and it was done in a timely manner. We will use Igor in all future appliance needs.

Anastasia Uspenskaya

1 month ago

I had a great experience with Pegasus Appliance Repair after my stove stopped working following a storm and power outage. Their customer service was incredibly responsive, replying to my emails right away and getting me booked for same-day service. The tech, Peter, arrived right on schedule within the promised window. He was extremely polite and knowledgeable and diagnosed the blown fuse almost immediately. He fixed the issue fast and furiously, saving me from having to replace the entire stove! I couldn’t be happier with the fast, professional service. Highly recommend Pegasus Appliance Repair to anyone in the KW area!

Nancy

2 months ago

I was very pleased with the service I received for the repair of my dryer. I called and a serviceman ,Peter, arrived the next morning. He quickly found the issue, had the part on hand, and made the repair. He also spotted another part that was wearing from age, machine is 16 years old, and recommended replacing it as well, to save a future call back. Highly recommend this company for your repairs.

Tom T.

3 months ago

Igor and team couldn’t have been more professional or effective. I made the call on Saturday for a dishwasher problem diagnosis and a new part was ordered, delivered, and installed by Thursday. This is how things should always work. Thank you.

Darryl Hempel

3 months ago

As many of the reviews I read have stated, they promptly replied to my online request for service, offered same day service, but I needed to do a different day due to my own availability. Peter called ahead to let me know he was coming and quickly suspected a clog vs a broken part. Before he proceeded, he quoted me the price, went ahead and found the source of the problem, removed it and put it all back together and tested it multiple times before leaving. I'm sure others would have told me the pump was broken and needed replacing and charged me unnecessarily. Peter also provided some good insights into current appliances in general and I was very happy with his visit.

Herold Bryan

3 months ago

Whatever you guys do, don't lose Igor!!!! He is absolutely fantastic installer, repairman and person. The price was reasonable; his recommendations were thoughtful and considerate; communication with Pegasus, myself and repairman was flawless. My wife, my daughter and myself have to rate Pegasus and my repairman/installer (Igor) 5+ stars!

Larissa Roszell

4 months ago

Igor came the morning after I called, gave a fair estimate, ordered parts (which came in quickly), and completed the job on budget. One very happy customer. Thanks Igor!

Frances

4 months ago

Peter was very honest and explained the problem and repair cost in detail. I really appreciated the transparency and professionalism. Highly recommend Pegasus Appliance Repair.

Rachel Boehm

4 months ago

After researching many appliance repair companies and talking to a few, I settled on calling Pegasus after reading their reviews and responses from the owner. They are also registered with the Better Business Bureau, where many repair companies are not. They also fix Samsung fridges which not everyone fixes. Anyways, the admin staff who booked my appointment was great! She booked a day-of appointment and she ensured that it worked with our hectic schedule. The technician (Igor) came over today and he was so helpful! He texted me before coming over and was on time. My dog even liked him! He quickly diagnosed the potential problem (common issue with Samsung fridges), but also noted that the fridge might be fine after we defrosted it. He was very knowledgeable. I asked so many questions and he took the time to explain things to me. He gave me the option to go forward with the fix or to wait and see what happens. I really appreciated that he didn't force or sway me into fixing it - it's hard to find truly honest people these days! I decided to wait and see what happens and I was happy to pay the service fee for his time and advice. He also gave me some tips on our dishwasher, free of charge. Thank you Igor for your help today! I'll definitely be calling Pegasus and Igor for any future appliance problems (sorry in advance because I know that I ask sooo many questions!).

Constance Dagnon

6 months ago

They were very quick to reach out when I submitted a contact form. They had someone out the next morning to look at my washing machine, and Peter was friendly and quick to diagnose the issue. The replacement part was in within a week and Peter completed the repair very quickly and with friendly service. I will be calling again if I have appliance repair needs!

Rachel Graham

6 months ago

Simple to set up appointment with the virtual assistant- so simple I was skeptical it was true that the same day I called, they had the appointment for the service. I was given a time with a reasonable 2 hour window and was contacted by text to be updated 30 minutes before they arrived. Peter professionally diagnosed the problem with the dryer heating element not working, showed me and found that he had the replacement part with him and had the repair done and the dryer put back together. That was the most efficient repair I’ve ever had. I only found out it was broken that morning at 8:30am and by noon it was fixed. Will share my great experience with Pegasus!

Priscilla Raeissi

7 months ago

Mr Peter was very professional and very knowledgeable when it came to diagnosis the problem of our Samsung dishwasher, reasonable price and amazing prompt repair , we are very pleased with Pegasus Appliance Repair. Thank You

Andy V

7 months ago

Prompt...punctual...honest. Peter repaired our LG dryer. He was so polite and thorough and he explained everything. Pegasus Appliance Repair will be our "go to" repair business from now on.

Carissa Rodrigues

8 months ago

Peter fixed my stove and was great to deal with. He showed up on time, figured out the problem right away, and had it working again way faster than I expected. He also explained what happened in a way that actually made sense. Super friendly, fair price, and no hassle at all. I’d definitely call him again if anything else breaks.

Antonio Medeiros

9 months ago

Pegasus Appliance Repair made an unfortunate situation a little more bearable with their professionalism and great service. Peter was a fantastic Technician and explained everything so Im very happy with the overall service and I would highly recommend them.

Greg Vance

9 months ago

Our dryer died a couple days before Christmas and most places I called were booking for the 30th and 31st. Pegasus was able to get Igor out to our place within a few hours. He was communicative leading up to and during our service appt. Igor managed to get our dryer working pretty quickly - Pegasus saved the day!

Brandon Unis

10 months ago

We had an awesome experience and I can't recommend Pegasus / Igor enough! Our dryer randomly stopped working. It would turn on but not start. Igor quickly found the problem and replaced the parts. (which he had on hand) Upon completion the dryer was making a bit more noise than usual to which Igor said if it doesn't completely go away after a few cycles to call him back as it was possibly the new part breaking in. I ended up having to call him back and he once again, quickly fixed the issue at no additional cost to me. His amazing customer care is greatly appreciated. In both instances, they came out within a few hours of me calling as well. Highly recommended and will use again.

Our Appliance repair Services in Kitchener Area

From everyday breakdowns to more complex appliance issues, our team handles repairs across Kitchener and nearby areas including Waterloo, Cambridge, and Guelph, with a focus on accurate diagnostics and practical solutions.

• Refrigerator & Freezer Repair

  

  Cooling issues are often just the surface—many stem from airflow restrictions, sensor faults, or sealed system inefficiencies. We service both standard and built-in units across the region. Learn how our refrigerator repair service addresses these problems properly.

  Fridge Repair

• Clothes Dryer Repair

  

  Long drying times or overheating usually point to airflow restrictions or failing components. We inspect both internal systems and venting setups. Book a dryer repair appointment to get it resolved properly.

  Dryer Repair

• Stove & Cooktop Repair

  

  When burners stop heating evenly or controls stop responding, the issue is often component-related rather than general wear. We diagnose electric ranges and cooktops on-site. Learn more about our stove repair services.

  Stove Repair

• Electric Oven Repair

  

  Ovens that don’t maintain temperature or take too long to preheat often require sensor or control diagnostics. We repair electric ovens across all major brands. See how our oven repair service works.

  Oven Repair

• Washing Machine Repair

  

  Washer issues often begin with subtle signs—excess vibration, incomplete cycles, or drainage problems. We service front-load and top-load machines throughout the region. You can explore typical issues on our washing machine repair page.

  Washer Repair

• Dishwasher Repair

  

  Dishwashers that leave residue or fail to drain usually have underlying circulation or control issues. We regularly diagnose these problems in homes across Kitchener-Waterloo. Take a look at our dishwasher repair service for common fixes.

  Dishwasher Repair

• Microwave Repair

  

  Microwave failures can range from door switch problems to high-voltage component issues. We repair both built-in and over-the-range models. Learn more about our microwave repair services.

  Microwave Repair

• Range Hood Repair

  

  Poor airflow or excessive noise usually develops over time as components wear out. We repair motors, switches, and lighting systems in kitchen ventilation units. Schedule a range hood repair visit.

  Range Hood Repair

Kitchener Service Area

Meet Your Local Appliance Repair Team

Our technicians work across Kitchener and the surrounding region, including Waterloo, Cambridge, and Guelph. Whether it’s a service call in a downtown condo, a family home in the suburbs, or a rental property, our team focuses on clear communication, accurate diagnostics, and repairs that are done properly the first time.

• 

  Peter M.

  Appliance Repair Technician

  Expertise: Residential Appliance Diagnostics & Repair

  Service Area: Kitchener, Waterloo, Cambridge, Guelph

• 

  Igor B.

  Appliance Repair Technician

  Expertise: Appliance Troubleshooting & Field Repairs

  Service Area: Kitchener, Waterloo, Cambridge, Guelph

• 

  Anna S.

  Dispatch Coordinator

  Expertise: Scheduling, Coordination & Customer Support

  Service Area: Kitchener-Waterloo Region

Recent Appliance Repair Work in Kitchener

• 

  LG Front-Load Washer – Restored to Full Performance

  Loud operation and inconsistent spinning pointed to internal mechanical wear. After proper diagnostics, the washer was repaired, calibrated, and fully restored.

  Read more →
• 

  KitchenAid French Door Refrigerator – Smart Door Repair Solution

  A broken hinge mount on the right-side fridge door was causing sealing problems and rising temperature. Instead of replacing the full backordered door, we restored it with a structural epoxy repair.

  Read more →
• 

  Miele Compact Dryer – Motor Brush Replacement

  A compact Miele dryer was stopping shortly after starting and failing to heat properly. Worn motor brushes were replaced to restore normal operation.

  Read more →

About Pegasus Appliance Repair

Pegasus Appliance Repair focuses on straightforward, reliable service without the runaround.

We work with homeowners, landlords, and property managers across Kitchener and nearby areas, delivering clear diagnostics and straightforward repair solutions.

ABOUT PEGASUS

Appliance Repair FAQs in Kitchener-Waterloo

Here are some of the questions we commonly hear from homeowners in Kitchener, Waterloo, Cambridge and Guelph before booking a repair:

• How much is the appliance service call in Kitchener?

  The service call is $99 and includes a full diagnostic. If you decide to proceed with the repair, that amount is applied toward the total cost.

• How soon can I get an appointment in Kitchener-Waterloo?

  In many cases, same-day or next-day. Our technicians are based in Kitchener and work across the Region of Waterloo daily, so we’re not driving in from Hamilton or the GTA.

• Where is your Kitchener office?

  900 Guelph St, Unit 405, near the Guelph Street and Victoria Street intersection in central Kitchener. Technicians covering Kitchener, Waterloo, Cambridge and Guelph are dispatched from here. For the Kitchener line, call (226) 839-0519.

• Which areas do you cover from Kitchener?

  All of Kitchener and Waterloo, plus Cambridge (Galt, Preston and Hespeler) and Guelph. That includes Doon, Forest Heights, Stanley Park, Laurelwood, Uptown Waterloo and the university district. The $99 service call is the same anywhere in this area, with no travel charge for Cambridge or Guelph.

• Do you service student rentals and multi-unit properties near the universities?

  Yes. We regularly repair appliances in student housing and rental units around the University of Waterloo, Wilfrid Laurier and Conestoga College, and we work directly with landlords and property managers for access and billing.

• Do you carry parts or is everything ordered?

  Our technicians carry common parts, but many repairs depend on the exact model. If a part is not available on the spot, we source it quickly through our suppliers and schedule a return visit with no second service call fee.

• What are your hours in Kitchener?

  Monday to Friday 8:00am–9:00pm, Saturday 8:00am–3:00pm, and Sunday 9:00am–9:00pm.

• How long has Pegasus been serving Kitchener-Waterloo?

  Pegasus has been repairing appliances across Southern Ontario since December 2020. Kitchener is our hub for the Region of Waterloo and Guelph, and one of our westernmost service areas alongside London.

Book Your Appliance Repair Today

Take advantage of our limited-time repair discount.

DISCOUNT COUPON

$25 OFF ON ANY APPLIANCE REPAIR Redeem on repairs only

REQUEST A REPAIR CALL (226) 839-0519